PayPal Issue

Due to the complex nature of financial enquires please be sure to provide all relevant information pertaining to your issue, including: a thorough explanation of your issue and any transaction receipt details, such as a PayPal transaction ID or MoneyBookers receipt number.

Providing this information will ensure that your issue is dealt with as quickly as possible.

Account Issues

If you are having difficulty accessing your account and are receiving an error that says:"too many attempts to log in", then please wait one hour and then try again. If you are still having difficulties, please try resetting your password by using the forgotten password tool.

Finally, if you still cannot gain access try clearing your browser cookies and cache.

Username Changes

When submitting a username change request to Support, please provide two preferences for your new username in case the first is already taken. Note: Users can only change their username once.

General Inquiry

Copyright Related Issues

If you believe an item on the Marketplace infringes your copyright, you must submit an official DMCA take-down notification.

Wendel-Minerals takes allegations of copyright infringement seriously, which is why we ask all individuals or entities that believe their copyright has been infringed to send us an official and legal notification of the infraction. This is due to the serious nature of these allegations and the possible legal implications for all parties involved. For more information on how to submit a DMCA request, please read here: http://wiki.Wendel-Minerals.com/selling/copyright-selling/what-do-i-do-if-i-am-a-victim-of-copyright-infringement/

Please send all completed DMCA requests to:
support@Wendel-Minerals.com

Report Copyright Violation

If you would like to report a possible violation which you have noticed that does not directly involve you.

If you are concerned an item on the Marketplace may infringe on another person or company's copyright and would like to let us know, please provide as much detail as possible and use the form below. We will take any actions necessary upon receipt of your notice. Please be aware that we will not respond to these emails unless specifically requested to.

If you have found any of our content being pirated online.

Please complete this form to let us know about it. Please DO NOT submit these links to us using the below form as they will not be directed correctly.